Refund Policy

We want you to be confident when purchasing NextDash. This Refund Policy explains when refunds are available for purchases made through nextdash.io and processed by Lemon Squeezy, our merchant of record.

By making a purchase, you agree to this Refund Policy in addition to our Terms and Conditions.

If NextDash does not meet your expectations, you may request a full refund within 14 days of your original purchase date. This guarantee applies to first-time purchases of paid NextDash plans.

To request a refund, email support@nextdash.io from the email address associated with your order and include your order number or license key. We aim to respond within 2 business days.

A refund request may be approved when:

• It is submitted within 14 days of the original purchase date
• The purchase was made directly through NextDash or Lemon Squeezy
• The license has not been abused, resold, or used to violate our Terms
• You provide sufficient information for us to locate and verify your order

Refunds are generally not provided in the following cases:

• Requests submitted more than 14 days after purchase
• Repeat refund requests for the same customer or abuse of the refund policy
• Renewals or subscription charges after the initial 14-day period (unless required by law)
• Issues caused by incompatible themes, plugins, hosting environments, or unauthorized modifications outside our control
• Failure to cancel a subscription before the next billing cycle when renewal charges apply

If you believe a renewal charge was made in error, contact us promptly and we will review your case.

You may cancel a subscription at any time to prevent future charges. Cancellation stops upcoming renewals but does not automatically refund the current billing period unless your request falls within the 14-day money-back guarantee window for an eligible first purchase.

You can manage billing through your Lemon Squeezy customer portal or by contacting our support team.

When a refund is approved, the associated license will be revoked and activations may be deactivated. Continued use of premium features after a refund without a valid license violates our Terms and Conditions.

Approved refunds are issued to the original payment method used at checkout. Processing times vary by payment provider and bank, typically within 5–10 business days after approval.

Lemon Squeezy handles payment processing on our behalf. Refund confirmations and receipts will be sent to the email address on your order.

If you upgrade from one plan to a higher tier, upgrade charges are calculated based on the difference between plans at the time of upgrade. Refund eligibility for upgrade transactions is evaluated based on the most recent qualifying purchase and the date of that transaction.

Please contact us before initiating a chargeback or payment dispute. We are happy to help resolve billing issues directly. Unauthorized or abusive chargebacks may result in account suspension and license revocation.

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase applies to that purchase unless otherwise required by law.

For refund requests or billing questions, contact support@nextdash.io. Include your order number, purchase date, and a brief description of your request so we can assist you quickly.